The official FAQ (Frequently Asked Questions) for Smart Financial Centre at Sugar Land.
Official Website
Address
18111 Lexington Boulevard
Sugar Land, TX 77479
Accessible Parking / Elevators
Accessible parking is available, and is located to the east of the SFC Plaza Area and marked with easy to follow directional signs. Elevators are located on the north and south side of the lobby concourse. The accessible drop off area is located on the southwest side of the facility.
Patrons needing ASL interpreters should contact our administration office at least 3 business days in advance of the event they have tickets for.
Listening devices for the hearing impaired are available at the Guest Services booth.
Accessible seating is sold through Ticketmaster and the Ticket Office.
Animals
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.
ATMs
There are 2 ATM machines located on both north and south sides of the lobby concourse.
Cameras
Cameras with detachable lenses, audio and video recording devices are prohibited. Small cameras without detachable lenses are permitted unless prohibited by the artist.
Children’s Tickets
Children two (2) and older require a ticket.
Doors & Entry
For most events, doors open approximately 1 hour prior to the event start time.
All patrons entering the facility are subject to search and inspection.
Directions
Please visit our Parking & Directions page.
Employment Opportunities
Please visit our Employment Opportunities page.
First Aid
If first aid assistance is required, please notify the nearest Smart Financial Centre at Sugar Land representative so they may escort you to the first aid area. Our first aid area is equipped to handle minor injuries. Automatic External Defibrillators (AEDs) are located throughout the facility.
Food & Beverage
Smart Financial Centre at Sugar Land food service provider, SPECTRUM, is proud to offer a variety of food & beverages, including but not limited to: personal pizza, sliders, nachos, popcorn, candy, soda and full-service bars at most events.
Guests are not permitted to bring outside food or beverage onto facility grounds.
Group Sales
Please contact our Ticket Office regarding group sales.
Guest Services
The Guest Services desk is located in the lobby, behind the Ticket Office.
Hotels
Please visit our Area Hotels page.
Lost & Found
For lost and found items, please visit the Guest Services Desk.
Parking
For more information, please visit our Parking & Directions page.
Prohibited Items/Activities
The following is a partial list of prohibited items that are NOT permitted inside the venue or on venue property:
• FIREARMS
• KNIVES
• WEAPONS
• PROJECTILES
• ILLEGAL DRUGS, SUBSTANCES OR PARAPHERNALIA
• UNLAWFUL ASSEMBLY
• LASER POINTERS
• OUTSIDE FOOD OR DRINK
• CANS, BOTTLES, COOLERS, GLASS
• NOISEMAKERS, FIREWORKS
• BANNERS, SIGNS, POSTERS
• SELFIE STICKS
• LAPTOPS, ELECTRONIC TABLETS
• DRONES, REMOTE CONTROL DEVICES
• CAMERAS, PHOTOGRAPHY, AUDIO AND VIDEO RECORDING DEVICES
• STROLLERS
• LARGE BAGS, BACKPACKS
• PETS
• UNAUTHORIZED PAMPHLETS, FLIERS, PROMOTIONAL ITEMS, SALES MATERIALS
• UNAUTHORIZED SALES ACTIVITY OR AMBUSH MARKETING
• TAILGATING
• BICYCLES, SCOOTERS, SKATES, ROLLERBLADES, SHOES WITH WHEELS, SKATEBOARDS, WAVE BOARDS, RIPSTIKS, HOVERBOARDS
• INAPPROPRIATE ATTIRE/CLOTHING
• EXCESSIVELY LOUD OR ABUSIVE LANGUAGE AND OBSCENE GESTURES
• FIGHTING, THREATENING TO FIGHT OR THROWING OBJECTS
• ACCESSING OR ATTEMPTING TO ACCESS THE STAGE AND/OR PERFORMER/PERFORMACE AREAS
• LOITERING, TRESPASSING, SOLICITING AND PEDDLING
• Centre Management reserves the right to prohibit other items as deemed necessary
Re-Entry
No re-entry.
Refunds
With the exception of show cancellations or postponements, all ticket sales are final. No refunds or exchanges.
Restrooms
Restrooms are located on the north and south ends of the Lobby concourse, north and south end of the Grand Suite level, as well as the north and south end of the Loge level. Family restrooms are located adjacent to these.
Restrooms in Smart Financial Centre at Sugar Land have diaper-changing stations available and are accessible to persons with disabilities.
Smoking
Smart Financial Centre at Sugar Land is a non-smoking facility. Smoking is prohibited within 25 feet of any entrance.
Strollers
Strollers are not permitted in the seating sections. A stroller check service can be found at Guest Services.
Suites
Smart Financial Centre at Sugar Land has 14 private Grand Suites which hold up to 20 people. Grand Suite information can be found on our Grand Suites page.
The Grand Suites entrance is located to the right of the venue.
Ticket Office
The Ticket Office is located at the front entrance to Smart Financial Centre at Sugar Land. Ticket Office hours are Monday-Friday from 10:00 a.m. to 6:00 p.m. On event days falling on the weekend, the ticket office will open at Saturday at 10:00 a.m. and Sunday at Noon 12 p.m.
Tickets will be made available for purchase at Ticketmaster.com prior to being made available at the Smart Financial Centre's Ticket Office.Tickets will be made available to purchase at the Ticket Office no sooner than three days after the public on-sale.
For example) If a show goes on public sale on a Friday, the tickets will not be available at Smart Financial Centre's Ticket Office until the following Monday.
Tickets
Tickets are sold through Ticketmaster.com, by phone at (800) 745-3000 or in person at the Smart Financial Centre Ticket Office. Resale of tickets is not permitted.
